ProtonVPN is AI support only. 4 days no human, made me BOTNET. Begging for help

A ProtonVPN user reports that the company's AI-only support system has failed to resolve a connection issue for four days, leaving them unable to access bank accounts needed for a family medical emergency. The user claims ProtonVPN's DDoS guard falsely flagged their P2P activity and permanently broke their connection, causing constant timeouts. The user is begging for human intervention but has been repeatedly denied.

I'm sitting here crazy and stressed while typing this. My mother is sick and needs money for medical care and I can't access my bank accounts because ProtonVPN's automated system decided I'm a "bot" and is literally torturing my connection - and their support is fully AI like crazy even in emergency. I don’t want to get technical but if Proton VPN thinks you are using P2P at high connections, Proton has this "DDoS guard" that "detects" false high speed P2P and throttles you, even if you use 1 tiny p2p at 1kb/s, if it sees many connections. I stopped using their P2P at even low speed, since Proton lied about P2P use and will disconnect you if it thinks ddosing it via p2p, and throttled me prior, and even if it’s incredibly low false positives are common on their system. Used accidentally p2p for a tiny connection and low speed, it triggered the system. Okay, fine, I stopped the P2P completely, never using it and will not use it now EVER since Proton thinks a 1 connection thread and 1mb/s is a ddos attack. But this time it didn't just throttle me. It permanently broke my connection. The VPN says "Connected" but it times out every 1-2 seconds. I connect, browse for ONE second, then timeout. Then it reconnects. Then timeout. Over and over. I can't even load a single webpage. I am using wikipedia only I can't access my password manager because it sees this connection flapping and websites thinks I'm a botnet hacker and Proton is DELIBERATELY making me a botnet and hacker to others. Like its hacking me and thinking i deserve death. I can't access my bank because it sees the same thing. I've been talking to their support for 4 days. It's AI. Or tech illiterate humans when you discover it's 110% AI and use AI again. I keep telling them their DDoS guard has tarpitted my account. But they literally cannot understand. They keep saying: "Try a different network" "What device are you using?" "Can you send logs?" “different server bro?” “captcha issues and link to proton faq never said captcha once ?” I SENT LOGS ALREADY. I explained the issue DOZENS of times. I told them I need engineer/similar or anyone above basic support who can fix my account or give me a temporary account so I can access my bank/pass. They refused. They won't give me a temporary account. They won't escalate to a human ever. I begged. I told them it's an emergency. I offered to pay just for a temporary account. They said no. They'd rather let my mother suffer than spend a penny of bandwidth or escalate to a human. The reason why I want a temporary account is because Proton will ban you if you make another account, and I cannot risk that especially if it happens now since I rely on Proton, and the free version has limited security and speed and won't work with my setup, so if they flag the temp i can easily say it was made by support. This isn't just "throttling." This is deliberate connection sabotage. They make the VPN appear connected so I keep trying to use it, but they kill the data flow every second. It's like a breathing machine that keeps turning off and on to torture a patient. I can't even submit support tickets properly because their own website thinks I'm a bot when I try to use their VPN. sorry if my messages are disorganized I am just so angry that I can barely type and do much. it's almost 4 am and i can barely type and explain succinctly and for that i apologize. i just want a human at proton. next reply will have pictures logs etc Comments URL: https://news.ycombinator.com/item?id=48716410 https://news.ycombinator.com/item?id=48716410 Points: 1 Comments: 1