Pizza Hut's AI delivery system cooks up $100 million franchisee lawsuit — deliveries allegedly shot from under 30 minutes to over 45 under new system

Pizza Hut franchisees have filed a $100 million lawsuit against the company, alleging that a new AI-driven delivery management system has significantly increased delivery times from under 30 minutes to over 45 minutes. The franchisees claim the system, which replaced a human dispatcher, has caused operational chaos and financial losses. The lawsuit seeks damages for the alleged decline in service efficiency and profitability.

Pizza Hut's AI delivery system cooks up $100 million franchisee lawsuit — deliveries allegedly shot from under 30 minutes to over 45 under new system | Tom's Hardware