{"slug": "otter-adds-work-mode-to-automate-more-meeting-related-tasks", "title": "Otter adds ‘Work’ mode to automate more meeting-related tasks", "summary": "Otter added a Work mode to its AI Chat assistant on Tuesday, letting paid Otter users prompt multi-step meeting tasks — generating pre-meeting briefing documents from past calls and connected apps, and after meetings drafting emails, Word and Notion documents, PDFs, interactive web pages and Salesforce record updates — with human approval required before any task completes. Work mode carries no usage limits, unlike Chat mode's plan-based monthly query allocations, and Otter is removing the Express and Advanced options from the AI Chat interface; the launch follows Otter's $320 million funding round last week. Otter also said its Live Assist live-coaching feature is now available to enterprise customers and will reach all paid accounts in the coming weeks, as Metrigy analyst Irwin Lazar noted meeting tools are shifting from data capture to workflow automation and 91% of business users in a Metrigy study of 403 organizations want note-takers to act on context from outside a meeting.", "body_md": "Otter has added a new Work mode to its AI Chat assistant, expanding the range of tasks it can carry out before and after meetings.\n\nIt’s part of a wider drive by Otter — which [received](https://www.businesswire.com/news/home/20261020026393/en/General-Catalyst-Backs-Otter.ais-Voice-AI-Ambitions-with-%24320M-Growth-Investment) $320 million in funding last week — to move beyond meeting transcription and into automating tasks and workflows.\n\nThe Work interface, [announced](https://otter.ai/blog/otter-rethinks-the-meeting-new-ai-preps-you-coaches-you-and-follows-through?utm_source=chatgpt.com) Tuesday, is accessible in the AI Chat prompt box, alongside the Chat option. While Chat allows users to ask questions, generate content, and retrieve information, Work is aimed at multi-step actions, Otter said. It’s a similar approach to other AI assistants, such as Claude and ChatGPT, that separate simpler chat functionality from newer agentic capabilities.\n\nPrior to a meeting, Otter users can prompt Work to generate briefing documents based on information collated from previous calls and data from connected applications. After a meeting ends, the AI assistant can draft emails, generate documents — including Word and Notion docs, PDFs, and interactive web pages — and update Salesforce records.\n\nThe AI assistant requires human approval before completing tasks, an Otter spokesperson said.\n\nThe capabilities expand on functions already available with AI Chat’s existing Advanced mode. Otter will now remove the Express and Advanced options from the AI Chat interface.\n\nWork mode is available now to all paid Otter users. There are no usage limits, Otter said — this differs from the Chat mode, which allocates a certain number of queries each month depending on a customer’s payment plan.\n\nThe feature updates reflect how meeting note taking is rapidly moving from data capture to workflow automation, said Irwin Lazar, principal analyst at Metrigy. “That is, vendors are delivering solutions that allow meeting notes to be actionable, based on context both from within meetings, as well as from other connected platforms,” he said.\n\nLazar pointed to similar functionality emerging in other meeting systems such as Microsoft’s facilitator in Teams and Cisco’s Webex meeting agent.\n\nThe vast majority (91%) of business users want meeting note-takers to access and act on context from outside a meeting, according to a global study of 403 organizations in Metrigy’s “Workplace Collaboration & Employee Experience: 2027” report.\n\nIn addition to the Work mode, Otter announced that its Live Assist feature is now available to enterprise customers, and will expand access to all paid Otter accounts in the coming weeks. Live Assist, [announced](https://otter.ai/blog/otter-ai-introduces-live-assist-the-first-live-coaching-agent-for-every-call) in April, provides private guidance to a user during a call, such as suggesting questions and tracking meeting “objectives.”\n\n“I see this kind of widget assist a lot in external-facing customer support roles, but for internal productivity meetings, this is quite unique,” said Thomas Randall, a research director at Infotech.\n\nHowever he said that Otter faces from other meeting software vendors which are also integrating AI capabilities into their platforms. “So I don’t see Otter becoming a center of work, though its new functionality will be of great assistance to pre-existing users,” said Randall.\n\n**Related:**", "url": "https://wpnews.pro/news/otter-adds-work-mode-to-automate-more-meeting-related-tasks", "canonical_source": "https://www.computerworld.com/article/4241172/otter-adds-work-mode-to-automate-more-meeting-related-tasks.html", "published_at": "2026-10-28 14:00:25+00:00", "updated_at": "2026-10-28 14:45:45.995858+00:00", "lang": "en", "topics": ["ai-products", "ai-agents", "artificial-intelligence", "ai-tools"], "entities": ["Otter", "Otter.ai", "AI Chat", "Work mode", "Live Assist", "Salesforce", "Microsoft Teams", "Cisco Webex"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/otter-adds-work-mode-to-automate-more-meeting-related-tasks", "markdown": "https://wpnews.pro/news/otter-adds-work-mode-to-automate-more-meeting-related-tasks.md", "text": "https://wpnews.pro/news/otter-adds-work-mode-to-automate-more-meeting-related-tasks.txt", "jsonld": "https://wpnews.pro/news/otter-adds-work-mode-to-automate-more-meeting-related-tasks.jsonld"}}