Organizational Memory for Agentic Business Process Execution

Researchers propose an organizational memory for LLM-based agents to automate business process execution, addressing the challenge of fragmented organization-specific knowledge. The shared, governed reference layer aims to enable consistent updates and learning across agents, demonstrated in a procurement scenario proof-of-concept.

arXiv:2607.03228v1 Announce Type: new Abstract: LLM-based agents offer new opportunities for automating business process execution beyond the limits of rule-based systems. However, general-purpose LLMs lack the organization-specific knowledge required for reliable execution, which is typically fragmented across human-oriented artifacts such as policies, process models, and standard operating procedures. While such knowledge can technically be encoded in individual prompts or agent-specific retrieval setups, this approach does not scale in enterprises, as it gives rise to knowledge silos and rule duplicates, and makes consistent updates and learning across agents difficult. We argue that this calls for an organizational memory for agentic business process execution: a shared, governed, and agent-consumable reference layer of evolving organization-specific procedural knowledge about how work should be executed. We derive requirements for such a memory, propose an architecture for its curation and consumption, and demonstrate its effectiveness in a proof-of-concept based on a procurement scenario.