- The ServiceNow MCP plugin is available in OpenAI’s marketplace and can let users investigate incidents, assess change risk and update records from ChatGPT, subject to existing ServiceNow permissions and business rules. <sup>[1]</sup>
- Planned products include Codex in ServiceNow’s AI Workflow Factory, OpenAI-powered security tools and a voice interface for ServiceNow’s Super Intelligence Control Tower. <sup>[1]</sup>
- ServiceNow plans to provide ChatGPT Work and Codex to all employees; the companies did not disclose pricing, customer adoption targets or a minimum spending commitment. <sup>[1]</sup><sup>[2]</sup>
OpenAI and ServiceNow are connecting ChatGPT to ServiceNow’s enterprise workflows while planning to put OpenAI models inside ServiceNow’s application-development, cybersecurity and AI-governance products. The expansion was announced October 28, 2026. [1]
The first customer-facing piece is a ServiceNow MCP plugin available in OpenAI’s marketplace. An IT worker can use ChatGPT to find similar incidents, assess the risk of a proposed change and update a ServiceNow record without switching applications. ServiceNow’s Action Fabric applies the customer’s existing permissions, approvals and business rules. [1][2]
Two-way workflow access #
The partnership also runs in the opposite direction: ServiceNow plans to use OpenAI models in its Build Agent, Autonomous Engineer and AI Workflow Factory. A planned Codex integration is intended to help developers create and modernize applications using ServiceNow’s business context. [1]
The companies are developing a security solution that combines OpenAI’s cybersecurity capabilities with ServiceNow’s asset, identity and business context. OpenAI says early access is planned for January 2027, with general availability targeted for the second quarter. Voice capabilities are scheduled for the first quarter of 2027, while Codex in AI Workflow Factory is expected in 2027. [1]
Companies mentioned #
Further sources #
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