OpenAI Presence connects AI agents to enterprise data with built-in guardrails

OpenAI has introduced Presence, a deployment platform for AI agents that handle customer support and internal service requests across voice and chat, with built-in guardrails, policies, and evaluation tools. The company said Presence brings together components teams need to run agents in production, including standard operating procedures, approved actions, simulations, and a Codex-powered improvement process.

OpenAI has introduced Presence, a product designed to help companies deploy AI agents that handle customer support and internal service requests across voice and chat. Source: OpenAI The company describes Presence as a deployment platform rather than a standalone model. “Presence brings together the components teams need to run agents in production: policies and standard operating procedures, guardrails, approved actions, simulations, evaluation tools, and a Codex-powered improvement process,” OpenAI said. “Together, these components help teams … More https://www.helpnetsecurity.com/2026/07/22/openai-presence-ai-agent-platform/ The post OpenAI Presence connects AI agents to enterprise data with built-in guardrails https://www.helpnetsecurity.com/2026/07/22/openai-presence-ai-agent-platform/ appeared first on Help Net Security https://www.helpnetsecurity.com .