# OpenAI Presence connects AI agents to enterprise data with built-in guardrails

> Source: <https://www.helpnetsecurity.com/2026/07/22/openai-presence-ai-agent-platform/>
> Published: 2026-07-22 14:01:36+00:00

OpenAI has introduced Presence, a product designed to help companies deploy AI agents that handle customer support and internal service requests across voice and chat. (Source: OpenAI) The company describes Presence as a deployment platform rather than a standalone model. “Presence brings together the components teams need to run agents in production: policies and standard operating procedures, guardrails, approved actions, simulations, evaluation tools, and a Codex-powered improvement process,” OpenAI said. “Together, these components help teams … [More ](https://www.helpnetsecurity.com/2026/07/22/openai-presence-ai-agent-platform/)

The post [OpenAI Presence connects AI agents to enterprise data with built-in guardrails](https://www.helpnetsecurity.com/2026/07/22/openai-presence-ai-agent-platform/) appeared first on [Help Net Security](https://www.helpnetsecurity.com).