# OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too

> Source: <https://thenewstack.io/openai-presence-enterprise-agents/>
> Published: 2026-07-22 17:23:20+00:00

The general consensus emerging across the AI and industrial spheres is that the models themselves are no longer the bottleneck

The post [OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too](https://thenewstack.io/openai-presence-enterprise-agents/) appeared first on [The New Stack](https://thenewstack.io).