{"slug": "ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days", "title": "OCBC to use agentic AI to cut wealth onboarding time to 15 business days", "summary": "OCBC will use an agentic AI platform called Helios to cut wealth client onboarding time to 15 business days, down from the current industry median of about six weeks. The platform, built by the bank's compliance team, moves due diligence before the relationship manager meets a prospective customer and has been tested on 25% of Bank of Singapore relationship managers over five months. OCBC plans to roll out Helios across Bank of Singapore by Q3 2026 and extend it to premier private clients by end of 2026.", "body_md": "# OCBC to use agentic AI to cut wealth onboarding time to 15 business days\n\nThe Helios platform will move the due diligence process before the relationship manager meets a prospective customer\n\n[SINGAPORE] OCBC is looking to cut onboarding time for its wealth clients to 15 business days using agentic artificial intelligence.\n\nCalled Helios, the platform will comprise five separate agents that will cut time for the bank down from the current industry median of around six weeks, the lender said on Wednesday (Jul 29).\n\nThis follows announcements by the Monetary Authority of Singapore to reduce account opening timelines in the private banking industry to within one month, by the end of 2026.\n\nLoretta Yuen, OCBC’s head of group legal and compliance, said: “This is a paradigm shift for compliance where we are not just enabling business, but originating opportunities.”\n\nOCBC noted that the bank has been working to cut onboarding time, with its current average more than 30 days.\n\n“The beauty of the system was it was built by compliance,” said Bank of Singapore (BOS) CEO Jason Moo. “It wasn’t built by the tech person or from the business side, (the compliance team) can build their standards already into the system.”\n\nThe Helios platform will move the due diligence process before the relationship manager meets a prospective customer.\n\nIt will provide relationship managers with individuals’ key data, information and credit risk profiles upfront while highlighting information gaps.\n\nThis enables relationship managers to quickly obtain the missing data from customers and reduces the back-and-forth between the customer, relationship manager and the bank’s compliant unit.\n\nThe time freed up for the compliance unit will also allow it to pivot to advisory research or perform more AI-related analyses.\n\nThe current industry practice is for know-your-customer screenings and risk assessments to be conducted only after the relationship manager submits source of wealth information.\n\nOCBC’s private banking unit BOS has tested the platform on 25 per cent of its relationship managers over the past five months.\n\nThe platform is set to be rolled out across BOS by the third quarter of 2026. OCBC also plans to extend Helios to its premier private clients by the end of 2026.\n\nFour of the five agents are already in play.\n\nThe first agent conducts prospect research, which supports pre-onboarding due diligence. The second is in charge of onboarding recommendation, which highlights remaining profile gaps.\n\nThe next one is a leads generator, which identifies associates of current prospects and helps relationship managers identify higher-quality leads.\n\nThe fourth is an independent agent that checks the other agents for accuracy.\n\nOCBC noted that most information will be verified and checked by this agent, and whatever remains will be checked by a human.\n\nThe fifth agent that looks at ongoing monitoring of existing clients is set to be ready by the first half of 2027.\n\nDecoding Asia newsletter: your guide to navigating Asia in a new global order. Sign up here to get Decoding Asia newsletter. Delivered to your inbox. Free.\n\nCopyright SPH Media. All rights reserved.", "url": "https://wpnews.pro/news/ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days", "canonical_source": "https://www.businesstimes.com.sg/companies-markets/ocbc-use-agentic-ai-cut-wealth-onboarding-time-15-business-days", "published_at": "2026-07-29 03:53:17+00:00", "updated_at": "2026-07-29 04:24:37.839808+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-agents", "ai-products", "ai-tools"], "entities": ["OCBC", "Helios", "Monetary Authority of Singapore", "Loretta Yuen", "Bank of Singapore", "Jason Moo"], "alternates": {"html": "https://wpnews.pro/news/ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days", "markdown": "https://wpnews.pro/news/ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days.md", "text": "https://wpnews.pro/news/ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days.txt", "jsonld": "https://wpnews.pro/news/ocbc-to-use-agentic-ai-to-cut-wealth-onboarding-time-to-15-business-days.jsonld"}}