# NHS App to incorporate AI triage offering > Source: > Published: 2026-07-06 01:03:00+00:00 ##### An automated service, initially to be offered to 200,000 people, will find out information about a patient’s condition and point them towards support options, including GPs, A&E, pharmacies, or self-care Users of the NHS App will soon be able to access health services with the support of a triage tool powered by artificial intelligence. The automated service is designed to pose queries related to a patient’s condition – with questions adapting depending on the answers given. The user in question is then ultimately directed to what the triage tool determines is the right support, including a GP appointment, pharmacy or other community service, accident and emergency ward, or advice on self-care. Where appropriate, clinicians will also be forwarded information on the patient’s condition and care. The AI system has been trialled at a GP surgery in Sussex, and is now to be deployed to a tranche of 200,000 people. The wider user base of the app – which totals 40 million patients – will receive the new functionality over the course of the next two years. In a press release, NHS England claimed that citizens “will continue to have the option of using traditional methods to contact their GP practice”. The implementation of the automated tool forms part of a wider £10bn investment in digital, data and technology to be made across the health service in the coming years. This will include other upgrades to the NHS app which will see “users being able [to] join online appointments with expert clinicians across England” via the NHS Online virtual hospital. ### Related content [Scottish NHS patients given app access to health records](https://www.publictechnology.net/2026/06/23/health-and-social-care/scottish-nhs-patients-given-app-access-to-health-records/)[Rollout planned for NHS App’s ‘family access’ feature for parents and carers after successful pilot](https://www.publictechnology.net/2025/09/30/health-and-social-care/rollout-planned-for-nhs-apps-family-access-feature-for-parents-and-carers-after-successful-pilot/)[Mental-health services to be added to NHS App as part of digital expansion](https://www.publictechnology.net/2023/06/15/health-and-social-care/mental-health-services-to-be-added-to-nhs-app-as-part-of-digital-expansion/) Elsewhere, “patients will also be able to use the NHS App to request follow-up appointments after treatment, and NHS-approved digital tools will help them manage exercise and rehabilitation for common lung and heart conditions”. The health service also reiterated previously outline plans for a Single Patient Record which will “provide specialists across the NHS with a full picture of a patient’s medical history”, as well as an initiative to deploy Microsoft Copilot to half a million staff. Other new technology to be given to NHS workers will include a national deployment of “AI tools which record conversations between patients and NHS staff to generate real-time transcriptions and clinical summaries”. Sir Jim Mackey, chief executive of NHS England, said: “The major overhaul of tech we’re making over the next few years will transform services. The new AI tool in the NHS App will help get patients to the best service for their needs first time – whether that’s a GP appointment, trip to a pharmacy or advice on caring for themselves at home – so that clinicians can make sure those most in need of a GP appointment can get one sooner.” He added: “We’re also seeing huge benefits from the introduction of AI notetaking tools, with clinicians finding they’re able to spend up to a quarter more of their time with patients, so we’re rolling out the tools as quickly as possible across the NHS. We’re prioritising the improvements that will make the biggest difference and supporting local leaders to adopt them to drive change in their services – helping to cut waiting lists and improve care for millions of patients so that the NHS is fit for the future.”