New Telnyx-Managed Insights for Agent Instruction Following and User Satisfaction

Telnyx launched two new managed insights, Agent Instruction Following and User Satisfaction, for AI Assistants to measure assistant quality without custom setup. The insights can be enabled via Insight Groups and queried through the Aggregate Conversation Insights API.

Contact us https://telnyx.com/contact-us Log in https://portal.telnyx.com Two new Telnyx-managed insights, Agent Instruction Following and User Satisfaction , are now available for AI Assistants. These built-in insights measure assistant quality out of the box, with no prompt engineering or custom schema design required. GET /ai/conversations/conversation-insights/aggregates . Group by score , metadata.assistant id , metadata.assistant version id , or metadata.telnyx conversation channel . Filter by insight id and created at range to build per-day time series.To enable these insights on an assistant, add them to an Insight Group first: AI Insights AI Insight Groups tab create or edit a group search for and add Agent Instruction Following and User Satisfaction save. Then assign the group to your assistant under Analysis Insights sub-tab. To query aggregated insight counts via API: curl -X GET "https://api.telnyx.com/v2/ai/conversations/conversation-insights/aggregates?group by=score&group by=metadata.assistant version id&metadata.assistant id=eq.<your-assistant-id &insight id=<insight-id &created at=gte.2025-07-01T00:00:00Z&created at=lt.2025-07-08T00:00:00Z" \ -H "Authorization: Bearer $TELNYX API KEY" Response: { "data": { "score": "excellent", "metadata": { "assistant version id": "v1" }, "record count": 142 }, { "score": "good", "metadata": { "assistant version id": "v1" }, "record count": 38 }, { "score": "excellent", "metadata": { "assistant version id": "v2" }, "record count": 98 }, { "score": "good", "metadata": { "assistant version id": "v2" }, "record count": 71 } } Learn more in the Telnyx-managed insights guide https://developers.telnyx.com/docs/inference/ai-insights/telnyx-managed-insights , the Insight Groups docs https://developers.telnyx.com/docs/inference/ai-insights/insight-groups , or the Aggregate Conversation Insights API reference https://developers.telnyx.com/api-reference/conversations/aggregate-conversation-insights .