# New Orleans tests Carbyne AI triage in live 911 emergency dispatch operations

> Source: <https://www.getreadyforagents.com/news/new-orleans-carbyne-ai-911-dispatch-triage/>
> Published: 2026-08-08 20:05:21+00:00

# New Orleans tests Carbyne AI triage in live 911 emergency dispatch operations

New Orleans is actively testing Carbyne's AI-powered Emergency Call Triage software in live 911 operations, raising questions about AI decision-making in critical public safety infrastructure where missed calls or misclassification could affect emergency response. The deployment is one of the first large-scale uses of agentic AI in emergency dispatch.

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[Read article](https://www.shreveporttimes.com/story/news/local/louisiana/2026/07/28/is-new-orleans-using-ai-to-answer-911-calls-instead-of-human-dispatchers-impacts-emergencies-crime/91065014007/)

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