Need ideas to make my Civic Complaint Management System unique (Major Project)

A developer is building a Civic Complaint Management System for a college major project and seeks community input to make it unique and practical. The developer asks for suggestions on AI features, accountability mechanisms to prevent false resolution marking, and security or workflow enhancements.

Hi everyone, I'm building a Civic Complaint Management System for my college major project. Since many similar projects already exist, I want to make mine more practical, unique, and closer to a real-world solution. I'm looking for suggestions on questions like: What features would make this project stand out? What real problems do existing civic complaint systems still fail to solve? What AI features would actually add value? How can I prevent officers from falsely marking a complaint as "Resolved" without proper verification? e.g., proof of work, validation, citizen confirmation, etc. What security, workflow, or accountability features would you add? If you were evaluating this as a project, what would impress you? I'm intentionally not sharing my own ideas because I'd like unbiased suggestions from the community. Thanks