# Microsoft Copilot Studio Enables Agentic Workflows in Dynamics 365 > Source: > Published: 2026-07-04 12:57:05+00:00 For AI/ML practitioners, the shift from single-turn assistants to agentic workflows changes engineering emphasis from prompt craft to system integration, orchestration, and governance. According to ERPSoftwareBlog, **Microsoft Copilot Studio** now supports agents that plan multi-step actions and escalate only on defined conditions. ERPSoftwareBlog and 9altitudes note that Copilot Studio (renamed "Copilot agent" in some UI text) integrates with **Dataverse**, **SharePoint**, and **Dynamics 365** records and can call `Power Automate` flows to execute business processes. ERPSoftwareBlog categorizes four agent types-question-and-answer, workflow, autonomous, and cross-system agents-highlighting that autonomous agents carry the largest governance surface. A Microsoft docs page also documents generative-AI orchestration and real-time voice agent capabilities for Dynamics 365 contact centers. Marketing material from 9altitudes emphasizes enterprise integration, security, and professional services for deployment.