Microsoft Copilot Studio Enables Agentic Workflows in Dynamics 365

For AI/ML practitioners, the shift from single-turn assistants to agentic workflows changes engineering emphasis from prompt craft to system integration, orchestration, and governance. According to ERPSoftwareBlog, Microsoft Copilot Studio now supports agents that plan multi-step actions and escalate only on defined conditions. ERPSoftwareBlog and 9altitudes note that Copilot Studio (renamed "Copilot agent" in some UI text) integrates with Dataverse, SharePoint, and Dynamics 365 records and can call Power Automate flows to execute business processes. ERPSoftwareBlog categorizes four agent types-question-and-answer, workflow, autonomous, and cross-system agents-highlighting that autonomous agents carry the largest governance surface. A Microsoft docs page also documents generative-AI orchestration and real-time voice agent capabilities for Dynamics 365 contact centers. Marketing material from 9altitudes emphasizes enterprise integration, security, and professional services for deployment.