Micron memory and SSD customers are crying foul after being refused adequate refunds or replacements for faulty products. Micron claims that since it no longer has those parts in stock, it can only offer a refund for the original purchase price, even if that's several times lower than the component's current market value.
Micron shuttered its consumer memory and storage brand, Crucial, at the end of 2025, ending 20 years of consumer sales. It has continued to support existing products since then, but may have started to run low on stock, as a number of users trying to get replacements have hit a brick wall with support queries, Tom's Hardware reports.
One frustrated customer posted on Reddit that they had been refused a replacement for their 48GB Crucial DDR5 kit, despite the "Lifetime Warranty," because Crucial doesn't have the parts to fulfill it. "We are no longer able to offer replacement products for warranty claims," it said in an email. Instead, they offered a refund of $241.86, the original purchase price. However, as the customer calculated, that's less than 20% of its current market value. Replacing it themselves with an alternative brand would cost around $1,400.
They also argued that Micron is keeping the 24GB half of the kit that still works, which GamersNexus argues is effectively stealing. Especially considering the customer now has no RAM at all, having sent their full kit back in good faith, expecting it to be replaced and returned.
The customer rejected the offer and demanded fair market-price compensation, a replacement with Micron enterprise DDR5, or at least a return of their original kit. Fortunately, this was then escalated to a supervisor who followed through with a replacement order that is now on its way.
They did, however, make it clear that "Any future warranty requests for this RAM—should they arise—will be eligible for refund only, as no additional replacement stock will be available moving forward."
While it's great that this issue was effectively resolved, other Reddit users posted similar stories in the thread. One claimed to be in the same spot with a failed RAM kit, while another claimed they had been offered a gift card at the original purchase price, but if they wanted a PayPal or Venmo payment, they would need to pay a 6% transaction fee. Commenters have suggested they contact small claims court, but I imagine that, like the original poster, they'll be hoping increased publicity helps Micron—with its $100 billion expected revenue this year—pay for a few failing RAM kits and SSDs, even if it means honoring the warranty with a third-party brand.