# Majesco highlights AI reshaping insurance operating models > Source: > Published: 2026-06-24 07:47:30.944788+00:00 # Majesco highlights AI reshaping insurance operating models Reinsurance News reports that **Majesco** has released a thought leadership report, **Strategic Priorities 2026: The Frontier Insurer in the Intelligent Era of Insurance**, based on Majesco's primary research into insurer technology investment and transformation. According to Majesco, insurers are placing increasing emphasis on **AI**, **generative AI** and **agentic AI**. The report, as reported by Reinsurance News, segments insurers into Leaders, Followers and Laggards and finds Leaders move beyond pilots toward broader transformation; Majesco associates Leader status with **lower expense ratios**, improved operational performance, better customer experience, stronger talent attraction and increased innovation. Denise Garth, Chief Strategy Officer at Majesco, is quoted: "AI is rapidly becoming the new divider between Leaders versus Followers and Laggards in insurance." Editorial analysis: Industry observers should view the report as corroborating wider sector signals that cloud and AI-native cores are central to scaling advanced automation. ### What happened Reinsurance News reports that **Majesco** released a thought leadership report titled **Strategic Priorities 2026: The Frontier Insurer in the Intelligent Era of Insurance**, based on Majesco's primary research into insurer strategic priorities for 2026. According to Majesco, insurers are placing increasing emphasis on **AI**, **generative AI** and **agentic AI**. The research, as described by Reinsurance News, categorises insurers into **Leaders, Followers and Laggards**, and finds that Leaders are moving beyond limited pilots to broader business transformation supported by automation, intelligence-driven processes and operating models built on cloud and AI-native technology foundations. Majesco's findings indicate Leaders are associated with **lower expense ratios**, improved operational performance, enhanced customer experiences, stronger talent attraction and retention, increased innovation and improved long-term competitiveness. Denise Garth, Chief Strategy Officer at Majesco, is quoted: "AI is rapidly becoming the new divider between Leaders versus Followers and Laggards in insurance." "Insurers leading are redesigning their operational model leveraging a cloud and AI-native core technology foundation that deeply integrates AI into the business and redefines them as a Frontier Insurer," she is quoted as saying. ### Editorial analysis - technical context Adoption of **generative AI** and **agentic AI** in insurance implies material lift in data, model operations and integration work before business value scales. Companies that move from pilots to enterprise use typically address data lineage, feature engineering maturity, model monitoring, and production retraining pipelines. Observed patterns in comparable industry transitions show integration effort frequently shifts emphasis toward cloud-native platforms, API-driven model serving, and governance tooling to satisfy regulatory and underwriting auditability requirements. ### Industry context Industry commentators and trade reporting have increasingly flagged a divide between early adopters who embed AI into core processes and slower adopters who run isolated pilots. Observed patterns in similar sectors suggest the firms that embed AI into underwriting, claims automation and customer workflows often capture efficiency and customer-experience gains, while laggards risk competitive pressure on pricing and service levels. ### What to watch - •Whether follow-up publications from Majesco publish anonymised metrics or case studies quantifying the cited **expense ratio** and operational improvements. - •Signals from insurers on productionising generative AI for claims and policy servicing, including mention of governance, explainability and third-party model use. - •Regulator guidance or industry standards addressing agentic workflows and the auditability of AI-driven decisions. ## Scoring Rationale Sector-specific but notable: the report consolidates industry reporting that AI and cloud-native architectures are central to insurer transformation. It is important for practitioners running or evaluating insurance AI programmes but not a frontier-model announcement. Practice with real Health & Insurance data 90 SQL & Python problems · 15 industry datasets 250 free problems · No credit card [See all Health & Insurance problems](/problems/datasets/health)