{"slug": "local-ai-doing-remote-support-for-me", "title": "Local AI doing remote support for me", "summary": "A user reported running a local AI stack of Strata, Qwen3.8 Flash Next IQ4_XS and Hermes Agent to perform remote technical support, saying it fixed video drivers, completed a Windows 11 upgrade on unsupported hardware and unlocked all the CUs on a BC-250. The user built the setup after a job went wrong and they could not bring their local AI to bear on it, and now uses it for troubleshooting both on-site and remotely. For Windows machines the setup generated a PowerShell script that makes an outgoing connection to the user's computer, launched with admin privileges over an existing Rustdesk session.", "body_md": "Anybody else tried using Strata + Qwen3.8 Flash Next IQ4_XS + Hermes Agent to do remote support for them?\n\nIt’s surprising good. So far its fixed things like video drivers, Windows 11 upgrade on unsupported hardware, unlocking all the CUs on a BC-250.\n\nMy primary reason for creating this was that a job went south, and I was annoyed that I couldn’t bring my local AI to bear on it. Now whether I’m on-site or remote I can use my local AI to troubleshoot any problem.\n\nFor Windows computers it created a powershell script that makes an outgoing connection to my computer. And since I’ll already be connected to my client using Rustdesk I can easily launch it with admin privileges.", "url": "https://wpnews.pro/news/local-ai-doing-remote-support-for-me", "canonical_source": "https://forum.level1techs.com/t/local-ai-doing-remote-support-for-me/259001#post_1", "published_at": "2026-10-19 23:51:37+00:00", "updated_at": "2026-10-20 00:17:21.177298+00:00", "lang": "en", "topics": ["ai-agents", "ai-tools", "large-language-models"], "entities": ["Strata", "Qwen3.8 Flash Next IQ4_XS", "Hermes Agent", "Rustdesk", "BC-250", "Windows 11"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/local-ai-doing-remote-support-for-me", "markdown": "https://wpnews.pro/news/local-ai-doing-remote-support-for-me.md", "text": "https://wpnews.pro/news/local-ai-doing-remote-support-for-me.txt", "jsonld": "https://wpnews.pro/news/local-ai-doing-remote-support-for-me.jsonld"}}