KT pushes AI-native overhaul across its IT operations

KT is overhauling its internal technology systems around artificial intelligence (AI), seeking to make its network, platforms and daily operations faster, more secure and more tightly integrated with its push to become an AI transformation (AX) platform company. The telecommunications company said Monday that it is expanding its IT modernization efforts under a strategy called Next IT, with AI and automation to be incorporated across development and operations. The strategy has three pillars: Next IT Platform, Next IT Infra and Next IT Works, covering business systems, infrastructure and AI-based ways of working. KT said it will continue modernizing core systems including enterprise resource planning, business support systems and operations support systems while improving processes alongside the technology upgrades. The company also plans to use AI to improve services including authentication and payments and to offer more personalized experiences through online channels such as KT.com and My KT. Under Next IT Infra, KT will build a next-generation internal private cloud and adopt a multi