Konversio: Open-source agentic customer support for digital sovereignty

Konversio launched Pilot, an open-source AI customer support agent licensed under MIT, designed for self-hosting and deployment in EU data centers. The tool reads help articles, answers chat queries, drafts replies, and routes issues to human agents while using European-owned AI providers like Mistral or open models such as Gemma and Qwen. The company aims to give teams full control over customer data and infrastructure, free from U.S. Cloud Act interference, to support European digital sovereignty.

Agentic customer service. 100% open source. Meet Pilot Konversio's AI support agent Konversio gives teams an open AI support layer they can own and self-host. Pilot reads your help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off intelligently to humans. MIT-licensed, no AI tiers, no paywalls. European strategic autonomy Engineered to stay under European control. Deploy Konversio in EU data centers, run with European-owned AI providers such as Mistral or open models such as Gemma, Qwen, and Whisper, and keep customer conversations, prompts, embeddings, and model traffic within infrastructure you control. Designed to operate free from U.S. Cloud Act interference. AI Agents Pilot answers, drafts, routes, and hands off routes, and hands off AI Stack Mistral · Gemma · Qwen · Whisper EU-hosted or self-hosted EU-hosted or self-hosted Sovereignty EU-hostable · GDPR-ready self-hosted by design self-hosted by design Channels Email, live chat, WhatsApp, Telegram & more Telegram & more