Is your 2027 AI business case missing this line?

Gartner's April 2026 survey found only 28 per cent of AI use cases met expectations, highlighting the challenge CFOs face in estimating AI return on investment. The article argues that accounting for investment in organisational capability is critical as AI capability depreciates.

Is your 2027 AI business case missing this line? As artificial intelligence depreciates capability, accounting for organisational reinvention is critical THIS budgeting season, chief financial officers are facing complex artificial intelligence investment decisions. Choosing between models or deciding a depreciation schedule for graphics processing units is relatively straightforward. Estimating return on investment is a moving target, evidenced by Gartner’s April 2026 survey that found only 28 per cent of AI use cases met expectations. Accounting for the needed investment in organisational capability to enable the return is trickier still. TRENDING NOW /pulse?ref=trending-now UOB v Lippo Marina Collection: Court quadruples damages awarded to bank to S$76.1 million NDR 2026: Childcare leave salary caps still leave gaps for higher-income parents How BYD disrupted Singapore’s car market – and why the strategy is turning on itself When every phone becomes a satellite phone, what happens to Asia’s telcos?