# Instacart

> Source: <https://consumerrights.wiki/index.php?title=Instacart&diff=64772&oldid=64771>
> Published: 2026-08-24 20:24:36+00:00

Incidents: Changed link to use [Template:Main](/w/Template:Main); clean-up; added excerpt.

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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Algorithmic pricing (''2025'')=== | ===Algorithmic pricing (''2025'')=== | ||
{{Main|Instacart uses algorithmic pricing}}On December 9, 2025, Consumer Reports and Groundwork Collaborative released an investigative piece on the use of algorithmic pricing on Instacart's platform.<ref name=":02">{{Cite web |last=Kravitz |first=Derek |date=2025-12-09 |title=Instacart’s AI-Enabled Pricing Experiments May Be Inflating Your Grocery Bill, CR and Groundwork Collaborative Investigation Finds |url=https://www.consumerreports.org/money/questionable-business-practices/instacart-ai-pricing-experiment-inflating-grocery-bills-a1142182490 |url-status=live |archive-url=https://web.archive.org/web/20251216172641/https://www.consumerreports.org/money/questionable-business-practices/instacart-ai-pricing-experiment-inflating-grocery-bills-a1142182490/ |archive-date=2025-12-16 |access-date=2025-12-16 |website=Consumer Reports}}</ref> They discovered that customers ordering the same items from the same store location were being offered different prices, with the total order cost varying as much as 8.4%. It is suspected that these pricing disparities are a result of the Eversight AI pricing platform conducting price experiments on customers. | {{Main|Instacart uses algorithmic pricing}} | ||
On December 9, 2025, Consumer Reports and Groundwork Collaborative released an investigative piece on the use of [[Dynamic pricing|algorithmic pricing]] on Instacart's platform.<ref name=":02">{{Cite web |last=Kravitz |first=Derek |date=2025-12-09 |title=Instacart’s AI-Enabled Pricing Experiments May Be Inflating Your Grocery Bill, CR and Groundwork Collaborative Investigation Finds |url=https://www.consumerreports.org/money/questionable-business-practices/instacart-ai-pricing-experiment-inflating-grocery-bills-a1142182490 |url-status=live |archive-url=https://web.archive.org/web/20251216172641/https://www.consumerreports.org/money/questionable-business-practices/instacart-ai-pricing-experiment-inflating-grocery-bills-a1142182490/ |archive-date=2025-12-16 |access-date=2025-12-16 |website=Consumer Reports}}</ref> They discovered that customers ordering the same items from the same store location were being offered different prices, with the total order cost varying as much as 8.4%. It is suspected that these pricing disparities are a result of the Eversight AI pricing platform conducting price experiments on customers. | |||
As of December 22, 2025, Instacart has announced that their service no longer supports algorithmic pricing.<ref name=":1">{{Cite web |date=2025-12-22 |title=Instacart ends a program where users could see different prices for the same item at the same store |url=https://apnews.com/article/instacart-pricing-customers-retailers-c9a0a52e959ce46d2152aa664308d228 |url-status=live |archive-url=https://web.archive.org/web/20260103232652/https://apnews.com/article/instacart-pricing-customers-retailers-c9a0a52e959ce46d2152aa664308d228 |archive-date=2026-01-03 |access-date=2025-12-23 |website=Associated Press News}}</ref> | As of December 22, 2025, Instacart has announced that their service no longer supports algorithmic pricing.<ref name=":1">{{Cite web |date=2025-12-22 |title=Instacart ends a program where users could see different prices for the same item at the same store |url=https://apnews.com/article/instacart-pricing-customers-retailers-c9a0a52e959ce46d2152aa664308d228 |url-status=live |archive-url=https://web.archive.org/web/20260103232652/https://apnews.com/article/instacart-pricing-customers-retailers-c9a0a52e959ce46d2152aa664308d228 |archive-date=2026-01-03 |access-date=2025-12-23 |website=Associated Press News}}</ref> |