# ‘Humiliated’: Sainsbury’s store pauses AI scanning after false shoplifting accusation > Source: > Published: 2026-08-17 13:21:25+00:00 # ‘Humiliated’: Sainsbury’s store pauses AI scanning after false shoplifting accusation By Helena HortonSource: [The Guardian Technology](https://www.theguardian.com/us/technology)Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop. “I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal. [Continue reading...](https://www.theguardian.com/technology/2026/aug/17/humiliated-sainsburys-store-pauses-ai-scanning-after-false-shoplifting-accusation) Get AI news in your inbox Daily digest of what matters in AI.