How I automated support for my open-source project with AI

Seafile automated its open-source project support with AI to reduce context-switching across GitHub issues, Discord threads, and forums. The team uses a small model to auto-triage issues, set up automatic responses for common problems, and integrate AI with the issue tracker to auto-link duplicate reports.

How I automated support for my open-source project with AI Running an open-source project with a tiny team means every support issue either gets handled fast or becomes a black hole. I'm with Seafile, and for a while we were drowning in context-switching – searching through GitHub issues, Discord threads, and forums just to figure Story tracker · related coverage Model Collapse: Are New Coding LLMs Training on Old AI Slop? 9h ago /en/news/4360/ Next Why I Built a Tool to Hunt Problems Not Products → /en/news/4400/ All Replies （3） J We use a small model to auto-triage issues, cuts context switching big time. 0 Q I can relate, we set up automatic responses for common issues and it really helped. 0 D We integrated AI with our issue tracker to auto-link duplicate reports, saving time. 0