How I automated support for my open-source project with AI

Running an open-source project with a tiny team means every support issue either gets handled fast or becomes a black hole. I'm with Seafile, and for a while we were drowning in context-switching – searching through GitHub issues, Discord threads, and forums just to figure

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All Replies （3） #

J

We use a small model to auto-triage issues, cuts context switching big time.

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Q

I can relate, we set up automatic responses for common issues and it really helped.

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D

We integrated AI with our issue tracker to auto-link duplicate reports, saving time.

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