# How customer collaboration is shaping the future of GenAI security with Model Armor

> Source: <https://cloud.google.com/blog/topics/developers-practitioners/how-customer-collaboration-is-shaping-the-future-of-genai-security-with-model-armor/>
> Published: 2026-06-16 07:00:00+00:00

At Google Cloud, we believe that the best products are built in partnership with our customers. Their feedback and real-world experiences are invaluable in helping refine our services and deliver solutions that truly meet our customers’ needs. In January 2026, our Google Cloud Developer Advocacy team participated in a high-velocity technical sprint with a major Google Cloud customer and a leader in the telecommunications industry.

This collaborative engagement provided us with deep insights, leading to significant enhancements in **Model Armor** information experience, our service for Runtime security for generative and agentic AI.

The objective of this engagement was to support the productionization of a next-generation GenAI customer support platform built using Google Cloud's **Agent Development Kit (ADK)** and **Agent Platform**. By sitting directly with the customer's developers and security specialists, we gained a unique opportunity to observe how developers interact with Gemini Enterprise Agent Platform in a live, complex environment.

This experience provided something traditional documentation cycles cannot replicate: **radical empathy**. By logging friction points, as developers worked, we translated functional blockers into technical insights in real-time, identifying exactly where developers were hindered by ambiguous configuration guidance or a lack of granular detail.

By observing the development workflow firsthand, we identified four critical friction points:

The insights gained from this partnership were immediately channeled into a comprehensive overhaul of Model Armor’s documentation and guidance:

`roles/modelarmor.user`

) to ensure smooth, error-free deployments.Getting "in the room" with our customers allowed us to bridge the gap between technical accuracy and operational utility. This journey of co-innovation ensures that Model Armor serves as a genuine catalyst for your success. We encourage you to explore the updated documentation and share your feedback as we continue to build the most secure platform for your GenAI workloads.

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