How avatarin built a 24/7 retail agent with GPT-Realtime

Avatarin, a Japanese robotics and AI company, deployed a 24/7 retail agent powered by OpenAI's GPT-Realtime that handled 30,000 customer interactions in two weeks, with 92% positive survey responses. The agent supports multilingual, realtime voice interactions, demonstrating that production LLM deployments can handle high-volume customer service at scale.

OpenAI https://openai.com/index/avatarin How avatarin built a 24/7 retail agent with GPT-Realtime Which summary reads better? Pick one — models revealed after.Both summaries are AI-generated. 30,000 shoppers used avatarin’s GPT-Realtime retail agent in two weeks, with 92% positive survey responses. For teams shipping customer-facing agents, this is evidence that realtime voice/multilingual support can handle 24/7 retail interactions at launch-scale without waiting for a long pilot, shifting the work from proving feasibility to managing quality, escalation, and integration. GPT-Realtime enabled a retail agent to handle 30,000 customer interactions in two weeks with 92% positive feedback, demonstrating that production LLM deployments can now support high-volume, 24/7 multilingual customer service at scale, changing the cost and capability calculus for customer-facing AI applications.