# Hermes – AI that turns customer behavior into actions instead of dashboards > Source: > Published: 2026-07-10 23:28:27+00:00 # The AI that turns customer behavior into action. Hermes finds signals in your product data and automatically takes the right action: a personalized email, a Slack alert, or a product ticket. Trusted by pioneering teams How it works ## Three steps. One intelligence loop. 01 — Detect ### Signals surface automatically Hermes continuously scans your product data, billing tables, CRM, and support tickets, surfacing activation blockers, churn risks, and expansion opportunities your team would miss. 02 — Decide ### Done in one click For each signal, Hermes recommends where the action belongs: customer email, Slack alert, CRM task, Linear issue. Documents edited. Tickets created. System of record updated. 03 — Act ### It learns as it works Approve the action and Hermes executes it. Every approval, edit, and follow-up teaches Hermes what to do next, sharper every day. Integrations ## One platform. Every growth lever. Hermes connects to your data stack, CRM, and team tools. The more it connects, the more signals it can detect and the more actions it can route, automatically. - Detect signals across every data source - One click to execute - Setup in minutes, not months [Explore all integrations](/install) Getting started ## Up and running in minutes. No engineering project. Connect a source and Hermes starts working. ### Connect your data sources Add a read-only Postgres connection string. Hermes maps your schema and builds a customer graph in seconds. ### Hermes learns your customers It builds a living customer map: users, events, lifecycle stages, outcomes, and communication history. ### Signals become actions Activation help, churn alerts, expansion outreach, all detected, drafted, and routed automatically. Testimonials ## Don't take our word for it. Action Surfaces ## One product. Every place a signal needs to go. Hermes isn't a suite of tools to wire together. It's a single product that detects signals and routes each one to where it belongs. ### Lifecycle Email Personalized activation, retention, and winback emails, each written from the user's actual behavior. ### Slack Alerts Route critical customer signals to the right team channel: churn risks, expansion triggers, product issues. ### CRM Tasks Auto-create HubSpot or Salesforce tasks when Hermes detects expansion-ready accounts or PQL signals. ### Issue Tracking Open Linear or Jira tickets when product friction spikes, with affected users, revenue impact, and sample paths. ### Webhooks & API Trigger any downstream system via webhooks. Integrate Hermes into your existing automation stack. ### Agent Skills Hermes CLI skills let AI agents run activation scans, generate account briefs, and route growth actions. Why Hermes ## It's not magic. It's customer intelligence. Generic AI doesn't understand your customers. Dashboards only show you what happened yesterday. Hermes connects your product data, CRM, and support tools, then proactively surfaces signals and routes the right action before your team even knows to look. Trust & Compliance ## Your data never leaves your control. We never train on it. You can delete everything, anytime. ### Zero Data Persistence We don't store your customer data. Context is processed in memory and discarded immediately after generation. ### AES-256 Encryption All connections and data in transit are secured with enterprise-grade encryption. The same standard banks use. ### Human Oversight Nothing sends without your approval. Require manual review for all actions by default, with autopilot for proven low-risk playbooks. ### Immutable Audit Logs Track every AI decision, data fetch, and generated draft with complete, tamper-proof logging. FAQ ## Questions, answered. Everything you need to know about Hermes. It takes minutes. Just plug in your tools (databases, CRMs, product analytics, Slack, and more) and Hermes starts working. No engineering needed from your end. Database connections are read-only, so we never touch your data. Pricing depends on your customer volume and usage. Contact us for a custom quote. Most teams see ROI within the first month through reduced churn and increased expansion revenue. An AI customer brain that connects to your databases, CRM, product analytics, and communication tools to detect behavioral signals like churn risks, activation blockers, and expansion opportunities. It routes the right action across email, Slack, CRM updates, and more. Your team stays in control; Hermes handles the intelligence layer. Tools like Customer.io or Loops require your team to already know which signals matter and build the logic manually. Hermes discovers the signals, timing, and interventions your team didn't know to create. It begins before the insight, not after. All integrations use read-only or scoped access. Hermes never modifies your source data. Context is processed in memory and discarded. Every recommended action is auditable, and nothing executes without your approval. Plug in your first data source in minutes. Hermes ingests your customer signals and starts surfacing insights immediately. Full onboarding, including playbook setup and team training, completes within two weeks. ## Your customer data has signals. Hermes finds them. One focused product that turns behavior into action. No dashboards to watch, no rules to maintain.