Google One Plan changes

Google notified Google AI Plus subscribers on October 14, 2026, that starting November 13, 2026, the ability to select Pro models in the Gemini app and AI Mode in Google Search will be limited to Google AI Pro subscribers and above, leaving AI Plus users with only the Flash-Lite and Flash models. Subscriber Gareth, who prepaid for a full year in July 2026 when the plan advertised "Access to our Pro models," said the change breaches Australian Consumer Law (ACCC) and that Google support initially refused a refund or plan upgrade before escalating his case. Google One's email said previous chats using the Pro model can be continued with a different model and that subscribers can manage or cancel at any time.

incident, added images and company response | ← Older revision | | Revision as of 03:27, 14 October 2026 | | | Line 12: | | Line 12: | | | | ==Background== | | ==Background== | | | ~~{{Ph-I-B}}~~ In July 2026 you could puchase Google AI Plus with "Access to our Pro models" listed as "More"~~\~~ | | In July 2026 you could puchase Google AI Plus with "Access to our Pro models" listed as "More" | | | ~~On the 14th of October an email was recieved with the following details~~ | | https://web.archive.org/web/20260722150918/https://one.google.com/about/ compare-plans compare-plans | | | | | I puchased this plan and paid a full year to save some money | | | ==~~ ~~ Incident~~ ~~ == | | ==Incident== | | | ~~{{Ph-I-I}}~~ | | On the 14th of October an email was recieved with the following details | | | | | File:Email from google for plan changes.png\|thumb | | | | | see screencapture | | | ===~~ ~~ Company~~ ~~ 's response=== | | Updates to your Google AI Plus plan | | | ~~{{Ph-~~ I~~-ComR}}~~ | | | | | | | Hi Gareth, | | | | | We wanted to let you know about changes to the models you can access with your Google AI Plus plan. | | | | | Starting November 13, 2026, the ability to select Pro models in both the Gemini app and AI Mode in Google Search will only be available to Google AI Pro subscribers and above. You’ll still have access to our latest Flash-Lite model and Flash, built for speed and intelligence. Your previous chats using the Pro model can be continued with a different model. | | | | | To learn more about these changes you can visit our Help Center article for additional details. You can manage or cancel your subscription at any time. | | | | | Thank you for being a Google AI Plus subscriber. | | | | | - The Google One team | | | | | This is a clear breach of ACCC laws in Australia, I have paid for a full year and then google has change the services for me not to be able to access the pro version of gemini. | | | | | ===Company's response=== | | | | | The first customer support hung up on me as I said I wanted it to be escalted as she could not provide any refund or plan upgrade to get the services that I paid for. | | | | | The second customer support was a bit better but tried to tell me that because Google One sells to the world they do not have to confirm to the countries laws that they are selling to. | | | | | I am currently waiting for google escalted support to email me to process my refund but to keep my service until its renewal date which at that point I will either cancel, upgrade or renew. |