# Ghent police embrace AI inspector: “available day and night” > Source: > Published: 2026-09-04 12:00:46+00:00 **A new AI chatbot on the Ghent Police website aims to help citizens more quickly and easily with questions about matters such as neighborhood noise and traffic rules.** The Ghent police are introducing a new AI chatbot to answer simple questions from citizens on the website. The virtual assistant is available day and night and was developed with support from the federal government. The AI chatbot uses official information from both the police and the City of Ghent. According to Deputy Chief of Police Hans Moors, the same questions often arrive through various channels, such as telephone, email, or the reception desk. The chatbot is intended not only to provide faster and clearer answers but also to relieve police staff, creating more room for personal contact where necessary. ## Accessibility The digital assistant uses artificial intelligence to understand questions in plain language and provide answers based on official sources. The chatbot is accessible via smartphone, tablet, and computer and has a neutral avatar, making it clear that one is speaking with a digital assistant. During development, significant attention was paid to ease of use and accessibility. Not everyone feels comfortable calling or visiting the police in person. The chatbot offers a low-threshold alternative and guarantees discreet, understandable communication for all users. ## Test period In addition to faster service, Ghent Police see further benefits. The chatbot helps map out frequently asked questions and reports, giving the police zone faster insight into what is happening in the various Ghent neighborhoods. This can lead to more targeted communication or extra patrols and actions where necessary. After a discreet test period, the chatbot is now fully operational on the website. In the future, the system could be expanded with functions such as appointment scheduling or automatic referral to the correct department. Other police zones are also already showing interest in the Ghent initiative.