In the Gartner report Validate the Promises of AI SOC Agents With These Key Questions, analysts Craig Lawson and Andrew Davies posit that “By 2028, 70% of large SOCs will pilot AI agents to augment Tier 1 and Tier 2 operations, but only 15% will achieve measurable improvements without structured evaluation.” Just last year, Gartner placed AI SOC Agents at the Innovation Trigger stage with single-digit adoption. As of earlier this year, Gartner’s Hype Cycle … More
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