{"slug": "fyi-dreamina-is-shady-do-not-use", "title": "FYI: Dreamina is shady; do not use", "summary": "A user reported being charged for Dreamina's video generation service on day six of a free seven-day trial, despite canceling the auto-renewal. The company's AI customer support failed to process the refund request for over two weeks before directing the user to a Google Form, with no human agent available to resolve the issue. The incident highlights Dreamina's difficult cancellation process and lack of refund policy, prompting a warning against using the service.", "body_md": "TLDR: Don't sign up for Dreamina. Bad UX. Difficult to cancel. Doesn't issue refunds. No human customer service.\n\n===\n\nI signed up for a free 7 day trial of the video generation service. I used it on day one.\n\nOn day six, they charged me. I canceled the auto-renewal on the website and emailed all of their support channels (Dreamina, Capcut, and Bytedance) to ask for a refund.\n\nNo human read these emails. Their AI kept sending me around in circles and never acknowledging the request for a refund.\n\nMore than two weeks later.... either their AI support agent got updated, or a real human finally read my emails. They told me I need to file for a refund via a Google Form.\n\nI hate companies that make it difficult to cancel and get refunds. Netflix is super duper easy to cancel. Weirdly, I never actually cancel.\n\nIf Dreamina doesn't refund me, this will be the last $9 they (and their parent companies) ever earn from me.\n\n==========\n\nWe completely understand wanting to get your refund sorted out. To make sure your request is handled securely and by the right team, we’ve moved all refund processing to a dedicated portal.\n\nPlease submit your request here: https://docs.google.com/forms/d/e/1FAIpQLScKikiMUFq....\n\nOnce we have the complete information, the relevant team will be able to move forward for further processing. Please allow up to 21 days for our team to process your request.\n\nTo ensure a swift and accurate resolution for your current issue, please reply directly to this email (instead of starting a new one). This will keep all relevant information in one thread and allow us to assist you more effectively. Thanks for your understanding and cooperation.\n\nSincerely, Dreamina Support Team\n\nComments URL: [https://news.ycombinator.com/item?id=48327706](https://news.ycombinator.com/item?id=48327706)\n\nPoints: 1\n\n# Comments: 0", "url": "https://wpnews.pro/news/fyi-dreamina-is-shady-do-not-use", "canonical_source": "https://news.ycombinator.com/item?id=48327706", "published_at": "2026-05-29 18:56:40+00:00", "updated_at": "2026-05-29 19:17:31.251683+00:00", "lang": "en", "topics": ["ai-products", "ai-tools", "generative-ai"], "entities": ["Dreamina", "Capcut", "Bytedance", "Netflix"], "alternates": {"html": "https://wpnews.pro/news/fyi-dreamina-is-shady-do-not-use", "markdown": "https://wpnews.pro/news/fyi-dreamina-is-shady-do-not-use.md", "text": "https://wpnews.pro/news/fyi-dreamina-is-shady-do-not-use.txt", "jsonld": "https://wpnews.pro/news/fyi-dreamina-is-shady-do-not-use.jsonld"}}