# Field notes — week of August 27, 2026

> Source: <https://amitkvint.com/field-notes/2026-09-03/>
> Published: 2026-09-03 00:00:00+00:00

# Field notes — week of August 27, 2026

What changed in AI-support tooling this week. Every item was checked against its source before it entered this list.

**Anthropic**- launched[Claude Fable 5.1 and Mythos 5.1](https://platform.claude.com/docs/en/release-notes/overview)(Sept 1): a 1M-token context window by default, always-on adaptive thinking, and prompt cache reads cut to $0.25 per million tokens.

**Salesforce**- the[Winter '27 release](https://www.salesforce.com/news/stories/winter-2027-product-release-announcement/)(Aug 31) pushes agents from answering questions toward running full workflows - resolving service cases, booking appointments, underwriting risk - plus an Agentic Commerce Search feature the company reports lifted conversion 13%.

**Intercom**- a new pair of webhooks fires when translated replies are saved, delivering the text in each language alongside the original ([Sept 2 changelog entry](https://www.intercom.com/changes/en/156079-keep-your-integrations-in-sync-with-translated-replies)); the next day, background activation let more complex multi-step Series deploy without errors ([Sept 3](https://www.intercom.com/changes/en/156078-set-more-complex-series-live-reliably)).

**Decagon**-[Campaign Composer](https://decagon.ai/blog/campaign-composer)lets teams configure channels, hours, retry logic, and suppression rules for outbound campaigns without engineering help (Sept 2); a few days earlier its agents gained[live web search through Perplexity's Search API](https://decagon.ai/blog/live-web-search-with-perplexity), letting them answer time-sensitive questions with cited sources instead of escalating (Aug 28).

**KT**- the South Korean carrier won a project to[rebuild Woori Bank's AI chatbot and consultation-bot infrastructure](https://www.digitaltoday.co.kr/en/view/97987/kt-begins-rebuild-of-woori-bank-ai-chatbot-consultation-bot), linking chat, consultation-bot, and AI-banker channels through an "Agent Connector" that carries conversation context across them (Aug 31).