{"slug": "exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse", "title": "Exclusive-Meta testing a 'human concierge' for its new personal AI agent Muse", "summary": "Meta has been testing a \"human concierge\" feature for its new personal AI assistant Muse, in which human contractors quietly handle some phone calls placed through the digital agent, according to internal company posts seen by Reuters. The test was disclosed to employees last week, shortly after Meta publicly launched a phone calling feature for Muse, and some employees raised privacy concerns that sensitive information could be shared unintentionally with call-center contractors. Meta spokesperson Daniel Roberts said employee response has been \"overwhelmingly positive\" and that the test aims to \"get feedback so we can implement safety and privacy protections and improve features before we release them publicly.", "body_md": "By Katie Paul\n\nNEW YORK, Sept 22 (Reuters) - Meta has been testing a \"human concierge\" for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters.\n\nThe Facebook and Instagram owner told employees about the test last week, shortly after the company publicly launched a phone calling feature for Muse, one of those posts showed.\n\nSome employees have raised privacy concerns about human agents handling the calls, warning that it could result in sensitive information being shared unintentionally with contractors in call centers.\n\nAsked about the feature, a Meta spokesperson said the response from employees has been \"overwhelmingly positive\" and that the purpose of the test was to \"get feedback so we can implement safety and privacy protections and improve features before we release them publicly.\"\n\n\"We're working with merchants to continue improving this potential calling feature, and will only roll it out when it's ready and with the proper disclosures,\" said the spokesperson, Daniel Roberts.\n\n(Reporting by Katie Paul in New York, Editing by Kenneth Li and Matthew Lewis)", "url": "https://wpnews.pro/news/exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse", "canonical_source": "https://ca.finance.yahoo.com/news/exclusive-meta-testing-human-concierge-160436947.html", "published_at": "2026-09-22 16:04:36+00:00", "updated_at": "2026-09-22 16:26:19.350043+00:00", "lang": "en", "topics": ["ai-agents", "ai-products", "artificial-intelligence", "ai-ethics"], "entities": ["Meta", "Muse", "Daniel Roberts", "Reuters", "Katie Paul", "Facebook", "Instagram"], "alternates": {"html": "https://wpnews.pro/news/exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse", "markdown": "https://wpnews.pro/news/exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse.md", "text": "https://wpnews.pro/news/exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse.txt", "jsonld": "https://wpnews.pro/news/exclusive-meta-testing-a-human-concierge-for-its-new-personal-ai-agent-muse.jsonld"}}