# Elevated purchasing errors on claude.ai > Source: > Published: 2026-11-14 03:09:15+00:00 Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery. Posted Nov 14, 2026 - 03:09 UTC Investigating We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible. Subscribe to updates for Elevated purchasing errors on claude.ai via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Claude creates or resolves an incident.