# Cynomi Releases Report on MSPs' Top AI Questions > Source: > Published: 2026-06-30 13:14:49+00:00 Editorial analysis: For practitioners building AI tools for service providers, the questions MSPs prioritize reveal near-term product, security, and governance requirements. According to a report released by Cynomi and distributed via GlobeNewswire on June 30, 2026, the company analyzed conversations across **Reddit**, `Perplexity Deep Research`, AlsoAsked search trends, and its own customer community from May 2025 through May 2026 to surface the most-engaged AI questions MSPs are asking. The report lists five recurring questions that generated the most engagement: how to refuse risky client AI requests without losing accounts; whether clients leak sensitive data into AI tools; where AI adds value in the service desk; how to evaluate and sell Microsoft Copilot; and whether AI will replace or change MSP roles. The press release frames a consensus that AI is increasing demand for governance, advisory, and cybersecurity leadership rather than eliminating MSPs.