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Companies want autonomous IT operations but hesitate to let AI act alone

Ninety percent of companies plan to move toward autonomous IT operations within two years using agentic AI, but 77 percent say their organization hesitates to let AI make an operational decision without human approval, according to Help Net Security. Most of those companies define autonomy as keeping a person at the approval step, and few have the groundwork in place for even that.

by read1 min views2 publishedOct 9, 2026

Ninety percent of companies want to move toward autonomous IT operations over the next two years, with agentic AI, software that plans and carries out multi-step tasks on its own, doing the work. Yet 77 percent say their own organization hesitates to let AI make an operational decision without a human approving it. Most of those companies mean autonomy with a person at the approval step, and few have the groundwork for even that. Only … More

The post Companies want autonomous IT operations but hesitate to let AI act alone appeared first on Help Net Security.

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