CBTS launches Forge Agents to build custom AI agents in days
Information technology services company CBTS Technology Solutions LLC today launched Forge Agents, a platform that turns a plain-language description of a job into a working artificial intelligence agent and then runs it under enterprise security controls.
Midmarket companies are the target buyer. They answer to the same regulators and sit through the same security reviews as large enterprises, CBTS argues, without the engineering bench to satisfy either.
Accountability tends to be scattered as well. The company cited a June report from Forrester Research Inc. that found governance responsibility is split across seven or more roles with no single function owning more than 28%. And 54% of enterprise AI decision-makers saying their technology organization is leading the AI effort.
Building an agent starts with a description of the work in ordinary language. Forge Agents assembles it from a library of 187 prebuilt artifacts and 34 cross-industry blueprints, which CBTS said gets agents into production in days. Clients can start with a single use case, pay for what they consume, then expand once something works.
Nothing gets ripped out to make room. Agents run on the model and cloud tenancy a client already pays for, spanning Anthropic PBC, Google LLC, Amazon Web Services Inc. and Cisco Systems Inc., or on hardware in the client’s own data center.
Access controls, intake gates and auditable decision trails come with the platform, along with explainable outputs. CBTS calls that board-level defensibility. Sensitive workloads can sit inside a client’s own tenancy, backed by CBTS managed hosting and network security, with encryption key management and data lineage governance staying on the buyer’s side of the line. Model choice is left open too, across proprietary, third-party and open-source systems, so a buyer can pick on cost or data residency.
Mark Giles, chief technology officer of CBTS, said midmarket organizations need one partner capable of delivering and managing the entire agent stack. Most already own capable platforms, he said. What they lack is “the engineering to run agents securely, connect data to workflows, and prove ROI.”
CBTS has been running the software on itself. Agents are in use across its customer experience, finance, operations and workforce functions, with more than 2,300 employees working alongside them. Security policy, metered spend and usage analytics sit in one view that tracks down to individual users, skills and tokens. Payback on the internal rollout came within three months, according to CBTS.
Monitoring, accuracy reporting and a human-in-the-loop supervisor layer are available as managed services once an agent is live. Forge Agents is available now.
The platform extends Forge AI, the advisory and infrastructure practice CBTS introduced in March.
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