{"slug": "bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why", "title": "Bixby just stopped talking to some Galaxy phone users, and Samsung can’t say why", "summary": "Samsung's Bixby voice assistant is failing to provide voice feedback for a small number of Galaxy phone users, displaying only text responses instead. The cause remains unknown, and Samsung has not yet confirmed the issue, which appears concentrated in Korea. Affected users include a Galaxy Z Fold 7 owner who cannot resolve the problem even after updating software.", "body_md": "Affiliate links on Android Authority may earn us a commission. [Learn more.](https://www.androidauthority.com/external-links/)\n\n# Bixby just stopped talking to some Galaxy phone users, and Samsung can't say why\n\nJul 16, 2026 — 4:03 AM ET\n\n- Bixby is not responding to voice commands from a small number of users.\n- The responses, instead, are limited to text displayed in the chat without any voice feedback.\n- The exact cause remains unclear and undiagnosed, especially given the small number of users affected.\n\nSamsung’s own virtual assistant, Bixby, has long lived in the shadow of Google Assistant and now Gemini. Despite this, it doesn’t want to give up on Bixby completely, possibly because a small number of Samsung users still rely on Bixby. In fact, with One UI 8.5, Bixby has received a [significant boost in ](https://www.androidauthority.com/samsung-bixby-upgrade-one-ui-3642653/)[cognitive capabilities and fluency,](https://www.androidauthority.com/samsung-bixby-upgrade-one-ui-3642653/) bringing it on par with other AI assistants, especially for those who also use its SmartThings-enabled home appliances. Unfortunately for some of these users, as well as for others who actively use the assistant, Bixby may currently be experiencing unexplained issues.\n\nSome users have reported on [Samsung Community](https://r1.community.samsung.com/t5/bixby/%EB%B9%85%EC%8A%A4%EB%B9%84-%EC%86%8C%EB%A6%AC-%ED%94%BC%EB%93%9C%EB%B0%B1%EC%9D%B4-%EC%95%88%EB%82%98%EC%98%B5%EB%8B%88%EB%8B%A4/td-p/38713534) that there’s no voice feedback when using Bixby on their Samsung devices. The results are reportedly limited to notes in the form of text. The reports are scant and concentrated in Korea, but cannot be dismissed, given [Bixby’s recent troubles with responding to](https://www.androidauthority.com/bixby-strange-voices-since-update-3686574/)[ voice commands](https://www.androidauthority.com/bixby-strange-voices-since-update-3686574/).\n\nA few others noted they had faced the issue previously but said it was rectified after updating One UI 8.5 to the latest version. Another one confirms it works just as well for them, even while running the third One UI 9 beta on their Galaxy S26 Ultra. The next update is also expected to [enhance how quickly you can reach Bixby](https://www.androidauthority.com/samsung-one-ui-9-lift-to-talk-feature-3675500/).\n\nHowever, one particularly unfortunate Galaxy Z Fold 7 owner still cannot determine the root cause, even after updating both their phone and Bixby to the latest versions.\n\nSamsung support staff hasn’t confirmed the issue but has asked the user to share a log of the issue they’re facing. Given the issue’s small scale, we can’t determine the exact cause, especially for the unlucky Fold 7 owner.\n\nWe couldn’t replicate the issue at our end either, as Bixby’s voice commands work just fine. To get further updates, we’ve written to Samsung and will inform you when we receive a response. Meanwhile, if you’re experiencing a similar issue, Samsung has a [support page with basic troubleshooting steps](https://www.samsung.com/us/support/troubleshooting/TSG01213620/) that might help if Bixby can’t understand your voice commands.\n\nThank you for being part of our community. Read our [Comment Policy](https://www.androidauthority.com/android-authority-comment-policy/) before posting.", "url": "https://wpnews.pro/news/bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why", "canonical_source": "https://www.androidauthority.com/bixby-voice-commands-not-working-3688065/", "published_at": "2026-07-16 08:03:18+00:00", "updated_at": "2026-07-16 08:29:55.918519+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-products"], "entities": ["Samsung", "Bixby", "Galaxy Z Fold 7", "Galaxy S26 Ultra", "One UI 8.5", "One UI 9", "SmartThings"], "alternates": {"html": "https://wpnews.pro/news/bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why", "markdown": "https://wpnews.pro/news/bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why.md", "text": "https://wpnews.pro/news/bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why.txt", "jsonld": "https://wpnews.pro/news/bixby-just-stopped-talking-to-some-galaxy-phone-users-and-samsung-cant-say-why.jsonld"}}