{"slug": "ask-hn-how-to-get-in-touch-with-paddle-mor", "title": "Ask HN: How to get in touch with Paddle (MoR)", "summary": "A user on Hacker News is seeking help contacting Paddle, a merchant of record, after the company's AI-automated support system failed to escalate a payout routing issue to a human. The user reports that Paddle's support has degraded from excellent dashboard widget and email support to an AI layer that requires a reply to reach a human, but the loop is broken and no human responds.", "body_md": "This isn't really a typical Ask HN, but since my LinkedIn network doesn't get me there, I thought I'd give HN a shot!\n\nPaddle, the merchant of record, used to have quite excellent support (widget in their dashboard) which then workable support by e-mail. Now they have added in a layer of AI automation whereby any support e-mail receives an automated AI reply to which you have to reply to escalate to a human, but unfortunately that loop is broken. I never get a human into the loop at all (they must be so surprised and happy that their support backlogs have gotten so short! Some PM is probably celebrating having made their system completely self-explanatory)\n\nIn our case they have misrouted our payouts, and I'd be very happy if I could manage to get hold of a human.\n\nDo you know anyone working at Paddle I could escalate to, or an email different from sellers@paddle.com that one can use?\n\nThank you!\n\nComments URL: [https://news.ycombinator.com/item?id=49033604](https://news.ycombinator.com/item?id=49033604)\n\nPoints: 1\n\n# Comments: 0", "url": "https://wpnews.pro/news/ask-hn-how-to-get-in-touch-with-paddle-mor", "canonical_source": "https://news.ycombinator.com/item?id=49033604", "published_at": "2026-07-24 10:39:10+00:00", "updated_at": "2026-07-24 10:52:09.545852+00:00", "lang": "en", "topics": ["ai-tools", "ai-ethics"], "entities": ["Paddle"], "alternates": {"html": "https://wpnews.pro/news/ask-hn-how-to-get-in-touch-with-paddle-mor", "markdown": "https://wpnews.pro/news/ask-hn-how-to-get-in-touch-with-paddle-mor.md", "text": "https://wpnews.pro/news/ask-hn-how-to-get-in-touch-with-paddle-mor.txt", "jsonld": "https://wpnews.pro/news/ask-hn-how-to-get-in-touch-with-paddle-mor.jsonld"}}