Amazon doesn’t trust Meta’s Muse AI agent

Amazon has blocked Meta's Muse AI agent from shopping on its e-commerce platform, displaying a popup to Muse users starting Sunday that states "continued access by an unauthorized AI agent violates Amazon's Conditions of Use, to which our customers have agreed," Geekwire reported. An unnamed Amazon spokesperson said third-party applications that make purchases on behalf of customers "should operate openly and respect service provider decisions about whether or not to participate," citing privacy and security concerns that Muse fails to identify itself when browsing and seemingly captures customer credentials. The block follows Amazon's November lawsuit against Perplexity over its Comet shopping agent, in which a judge sided with Perplexity in August, and comes after Meta launched Muse earlier this month claiming the agent cannot see secure login details or card payment information.

Meta’s Muse AI agent has been blocked from shopping Amazon on behalf of its users, Geekwire https://www.geekwire.com/2026/amazon-blocks-metas-muse-ai-assistant-in-new-standoff-over-agentic-shopping/ reports. A popup message started appearing on Sunday for Muse users https://www.theverge.com/ai-artificial-intelligence/991216/meta-bets-on-ai-agent-muse-to-catch-up-in-ai-race saying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.” Amazon doesn’t trust Meta’s Muse AI agent The AI assistant has been blocked from shopping on Amazon’s e-commerce platform. According to Geekwire , Meta didn’t notify Amazon that Muse would access its store. Amazon also expressed privacy and security concerns over Muse failing to identify itself when it browses, and seemingly capturing customer credentials. “We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” an unnamed Amazon spokesperson said in a statement to Geekwire . We have reached out to Meta for comment. When Meta launched Muse earlier this month, it said the AI agent cannot see secure login details https://ai.meta.com/muse/ :~:text=Your%20personal%20data%20is%20safe%20and%20secure or card payment information. We used it during testing https://www.theverge.com/tech/993391/meta-muse-ai-hands-on to successfully purchase tank tops from Amazon while other products were in the basket. Some privacy concerns have emerged since launch, however, with reports that Muse can see the contents of user messages https://www.theverge.com/ai-artificial-intelligence/997833/meta-muse-creepy despite not having the necessary access permission enabled. This marks Amazon’s latest effort to fend off competition from rival agentic AI services and keep its customers shopping with the retailer directly. It sued Perplexity https://www.theverge.com/news/813755/amazon-perplexity-ai-shopping-agent-block in November last year in a similar attempt to keep the Amazon platform out of the AI search provider’s Comet shopping experience, with a judge siding with Perplexity https://www.reuters.com/business/retail-consumer/amazon-loses-us-court-ban-perplexitys-ai-shopping-tools-2026-08-04/ on the case in August. Confirmation emails from Amazon have also started looking notably sparse since July https://www.theverge.com/ai-artificial-intelligence/977733/amazon-order-emails-google-gmail-ai-agents-data , with specific item names and product images being omitted to limit that information from being mined by external AI services. Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.