# Amazon Blocks Meta's Muse AI Agent From Shopping Its Store

> Source: <https://uk.pcmag.com/ai/167418/amazon-blocks-metas-new-ai-agent-from-shopping-its-store>
> Published: 2026-09-21 15:39:39+00:00

Amazon has blocked Meta's Muse AI assistant from shopping its store on a user's behalf.

Customers using the recently launched personal [AI agent](https://uk.pcmag.com/ai/163365/i-want-to-love-ai-agents-but-im-tired-of-their-shortcomings) were notified that Muse had stopped working when browsing Amazon.com on Sept. 20. As spotted by [GeekWire](https://www.geekwire.com/2026/amazon-blocks-metas-muse-ai-assistant-in-new-standoff-over-agentic-shopping/), Amazon sent …