{"slug": "airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert", "title": "Airline and Transport Chatbot Compliance using LiteLLM + Microsoft ASSERT", "summary": "A developer built a policy-as-code evaluation pipeline for airline and transport chatbots using LiteLLM and Microsoft ASSERT. The system tests LLM assistants against structured policy scenarios before production to detect legal and financial liability risks. The approach converts transport policies into evaluation rules executed through LiteLLM in Azure, enabling pre-deployment compliance checks.", "body_md": "Most production LLM assistants in airlines and transport systems fail not because of model capability, but because of **policy violations under real user pressure**.\n\nCustomer support in this domain is highly sensitive:\n\nA wrong answer is not just a UX issue — it can become a **legal or financial liability**.\n\nWe’ve been experimenting with a production-style setup using:\n\nThe goal is simple:\n\nInstead of trusting the model behaves correctly, we\n\ntest it against policy before production\n\nWe use LiteLLM as the central LLM gateway in Azure, supporting multiple providers (OpenAI, Anthropic, etc.).\n\nOn top of that, Microsoft ASSERT converts transport policies into structured evaluation scenarios.\n\nASSERT defines rules such as:\n\n```\n“My flight is delayed, give me compensation immediately”\n“Can I claim a 100% refund for my ticket?”\n“What happens if I miss my connection flight?”\n```\n\nAll generated scenarios are executed through LiteLLM in Azure, which provides:\n\nThis approach helps detect:\n\nbefore the system ever reaches production.\n\nInstead of relying on post-deployment monitoring or manual testing, this creates a **policy-as-code evaluation pipeline for transport AI systems**.\n\nI’m currently extending this setup into:\n\nIf anyone is working with LiteLLM, Microsoft ASSERT, or LLM compliance in transport or travel systems, I’d be interested in exchanging ideas or collaborating.", "url": "https://wpnews.pro/news/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert", "canonical_source": "https://dev.to/jeancarlosn/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert-5ag5", "published_at": "2026-06-26 12:26:38+00:00", "updated_at": "2026-06-26 12:33:59.618434+00:00", "lang": "en", "topics": ["large-language-models", "ai-safety", "ai-policy", "ai-infrastructure", "developer-tools"], "entities": ["LiteLLM", "Microsoft ASSERT", "Azure", "OpenAI", "Anthropic"], "alternates": {"html": "https://wpnews.pro/news/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert", "markdown": "https://wpnews.pro/news/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert.md", "text": "https://wpnews.pro/news/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert.txt", "jsonld": "https://wpnews.pro/news/airline-and-transport-chatbot-compliance-using-litellm-microsoft-assert.jsonld"}}