# AI Support Agent That Carries Context Between Email and WhatsApp (Python)

> Source: <https://github.com/team-telnyx/telnyx-code-examples/tree/main/email-whatsapp-support-python>
> Published: 2026-10-16 14:09:18+00:00

A unified dashboard demo showing customer support across Email and WhatsApp channels using [Telnyx](https://telnyx.com) APIs.

**Scenario**: A customer reports a damaged order via email. Support follows up on WhatsApp to collect a damage photo, approves a replacement, and sends a shipping confirmation back via email — all tracked in a single dashboard.

No Telnyx credentials needed:

```
pip install -r requirements.txt
python demo/demo_server.py
```

Open [http://localhost:5050](http://localhost:5050) and click **Run Demo Journey**.

The dashboard has four panels:

| Panel | Content | 
|---|---|
| **Customer** | Profile card with name, email, phone | 
| **Email Thread** | Subject/body cards with inbound (blue) / outbound (green) borders | 
| **WhatsApp** | Phone-frame UI with chat bubbles, delivery ticks, image thumbnails | 
| **Order & Timeline** | Order status badge transitions, damage photo, chronological event log | 

| Step | Channel | Direction | What Happens | 
|---|---|---|---|
| 1a |  | Inbound | Customer reports damaged headphones | 
| 1b |  | Outbound | Auto-acknowledgment, mentions WhatsApp follow-up | 
| 2 |  | Outbound | Template message requesting damage photo | 
| 3 |  | Inbound | Customer sends photo + description | 
| 4 |  | Outbound | Support confirms replacement approved | 
| 5 |  | Outbound | Shipping confirmation with tracking number | 

Order status transitions: `delivered` → `damage_reported` → `replacement_shipping` → `resolved`

To run with real Telnyx credentials:

```
cp .env.example .env
# Edit .env with your credentials
python app.py
```

Configure Telnyx webhooks:

- **Email** :`https://your-domain.com/webhooks/email`
- **WhatsApp** :`https://your-domain.com/webhooks/whatsapp`

```
email-whatsapp-support-python/
├── app.py                  # Flask app: webhooks, channel helpers, SSE, customer registry
├── demo/
│   └── demo_server.py      # Imports app.py, mocks APIs, runs scripted journey
├── templates/
│   └── index.html          # Dashboard UI (4-panel layout)
├── requirements.txt        # flask, python-dotenv, telnyx, requests
├── .env.example            # Credential placeholders
├── smoke_test.py           # Basic tests
├── README.md               # This file
├── API.md                  # Endpoint reference
└── GUIDE.md                # Tutorial walkthrough
```

See [API.md](https://github.com/team-telnyx/telnyx-code-examples/blob/main/email-whatsapp-support-python/API.md) for the full endpoint reference.

| Endpoint | Method | Description | 
|---|---|---|
| `/` | GET | Dashboard UI | 
| `/health` | GET | Status + mode | 
| `/customers` | GET | List customers | 
| `/conversations` | GET | Conversation history | 
| `/orders` | GET | Order state | 
| `/stream` | GET | SSE event stream | 
| `/webhooks/email` | POST | Email webhook | 
| `/webhooks/whatsapp` | POST | WhatsApp webhook | 

```
python smoke_test.py
```