AI SRE Teammate

IMR has launched Sera, an AI site reliability engineering teammate that opens incidents with a probable cause, a confidence score and supporting evidence drawn from alerts, recent code changes in GitHub and GitLab, observability data and past incidents. In a demo incident, Sera flagged a 92% probable cause pointing to PR #4412 at retry.go:118 after payments-svc errors rose 340% and checkout slowed for 18% of users since 02:58 UTC, with 38 support tickets linked and Maya on call. IMR says Sera works only from a customer's own systems and incident history, with data isolation and an audit trail under SOC 2 certification.

90% of engineers write code with AI. Shipping has never been faster and stability has never been harder to maintain. With incidents up 3x industry-wide, speed without governance is technical debt in disguise. Sera Investigate Walk into every incident already knowing the full context The moment an incident opens, Sera checks your alerts, your recent code changes Github, Gitlab, etc. , your observability data and your team's past incidents. You get a likely cause, how confident it is, and the evidence behind it. From the first alert to the postmortem, Sera carries the context so nobody starts from a blank screen. Sera BriefSummarizes the incident the second it opens, so you start with the picture, not a blank screen.Sera InvestigateFinds the cause, the evidence and the fix.Sera ScribeJoins the channel and the call, keeps every stakeholder updated so you can focus on the fix.Sera AskAsk complex payloads and telemetry a plain-language question, get the exact answer.Sera RecapWhen it is over, the postmortem writes itself from everything Sera gathered. Reading the alert Querying telemetry Checking recent deploys Matching 3 past incidents Probable cause · 92% INC-235 in meeting Jacob 12:36 Ig we should roll back to 4412 Eve 12:38 Agreed, rolling back to 4412 now. Scribe APP12:36 Meeting in progress Decision: Jacob and Eve agreed to roll back to 4412. Next step: Once the rollback is complete, they’ll post an update in status to keep stakeholders informed of the change and any follow-up actions. Checkout is slow for 18% of users since 02:58 UTC. payments-svc errors rose 340% after deploy 4412. Datadog, API docs, and the runbook were reviewed. Maya is on call; 38 support tickets are linked. PR 4412retry.go:118 Revert payments-svc deploy 4412 to address slow checkout for 18% of users and a 340% rise in errors since 02:58 UTC. Context: 38 tickets; Maya is on call. INC 42 War room12m 24s Leave Dpayload.region = eu-west-1 Ask 12:364,212 failed since 02:58Meeting Notes 12 MinutesJacob and Eve agreed to roll back 4412 inc-42 Slack Channel42 Messages foundStatus Update 12:29 PM UTCWe are facing an outage affecting checkoutSimilar Incident 02:59 41 Retry storm on payments-svcBrief 02:59Checkout is slow for 18% of usersProbable Cause 92%PR 4412 · retry.go:118Datadog Logs 02:58payments-svc errors up 340% Sera 12:36 Generating Postmortem inc-42 · Postmortem Draft Summary A rollback decision was made for inc-42 based on Slack discussion at 12:36. Eve initiated the rollback to 4412 after Jacob recommended it. A status update is pending once the rollback is complete. Impact Confirmed impact for inc-42 is not yet documented in this postmortem. Related investigation context suggests checkout slowdown and payments-svc error spikes, but those details are from a separate incident review and have not been confirmed as part of this inc-42 narrative. Timeline • 12:29 PM UTC — Status update noted an outage. • 12:36 — Jacob recommended rolling back to 4412. • 12:36 — Eve agreed and initiated the rollback. • Pending — status update after rollback completion. Trusted the way a good teammate is Every cause Sera suggests comes with a confidence level and the evidence behind it. Sera works only from your systems, incident history, and institutional knowledge. Enterprise-ready. Data isolation and audit trail with SOC 2 Certification Get Started with Our Interactive AI SRE Teammate Demo Experience IMR's capabilities firsthand with our interactive product walkthrough. Navigate through key AI features and witness the impact of proactive incident resolution, all in a guided, hands-on environment.