# AI facial recognition scanning stopped at Sainsbury’s after shopper ejected > Source: > Published: 2026-08-17 14:44:31+00:00 # AI facial recognition scanning stopped at Sainsbury’s after shopper ejected [Sainsbury's](/topic/sainsburys)has suspended its live AI facial recognition technology at an[East Dulwich](/topic/east-dulwich)store after a[customer](/topic/customer)was wrongly flagged as a shoplifter.- Matt Arnold was forced to leave the store after staff acted on an automated alert, describing the experience as a terrifying glimpse of the future. - Both Sainsbury's and technology provider Facewatch insisted that the incident was caused by human error in handling the alert rather than a failure of the AI system. - Mr Arnold highlighted that despite Facewatch's claimed 99.98 per cent accuracy rate, the small error margin still affects a significant number of shoppers. - The suspension follows a similar incident in January where another customer was mistakenly asked to leave a [London](/topic/london)branch after being confused with an offender.