{"slug": "ai-based-sms-opt-out-detection-is-now-available", "title": "AI-based SMS opt-out detection is now available", "summary": "Telnyx added LLM-based opt-out detection to its SMS platform, enabling it to recognize natural-language unsubscribe requests such as \"don't message me again\" or \"please stop texting\" and treat them the same as a standard STOP keyword. The feature is enabled by setting `features.ai_opt_out_detection_enabled` to true, and Telnyx says it addresses compliance risk and sender-reputation damage caused when fixed keyword filters like STOP, END, or UNSUBSCRIBE miss opt-out intent.", "body_md": "[Contact sales](https://telnyx.com/contact-us)\n\n[Log in](https://portal.telnyx.com)\n\nTelnyx SMS now uses an LLM to detect unsubscribe intent in inbound messages, going beyond fixed keyword matching to catch natural-language opt-out requests like \"don't message me again,\" \"leave me alone,\" or \"please stop texting,\" and handles them exactly like a standard STOP.\n\nTraditional SMS unsubscribe relies on fixed keywords like STOP, END, or UNSUBSCRIBE. Real recipients don't always use those exact words. They say \"don't text me,\" \"take me off this list,\" or use language that keyword filters miss entirely. For high-volume SMS programs, missed opt-out requests mean continued messaging to recipients who asked to stop, which creates compliance risk and damages sender reputation. LLM-based detection catches the intent behind the words, not just the words themselves, so opt-out requests get honored regardless of phrasing.\n\n`features.ai_opt_out_detection_enabled` to true.\n**Learn more** in the [advanced opt-in/out guide](https://developers.telnyx.com/docs/messaging/messages/advanced-opt-in-out/index#ai-opt-out-detection) or the [messaging profile API reference](https://developers.telnyx.com/api-reference/profiles/create-a-messaging-profile).", "url": "https://wpnews.pro/news/ai-based-sms-opt-out-detection-is-now-available", "canonical_source": "https://telnyx.com/release-notes/ai-based-sms-opt-out", "published_at": "2026-10-15 09:22:25.717201+00:00", "updated_at": "2026-10-15 09:22:27.582414+00:00", "lang": "en", "topics": ["ai-products", "natural-language-processing", "large-language-models", "ai-tools"], "entities": ["Telnyx"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/ai-based-sms-opt-out-detection-is-now-available", "markdown": "https://wpnews.pro/news/ai-based-sms-opt-out-detection-is-now-available.md", "text": "https://wpnews.pro/news/ai-based-sms-opt-out-detection-is-now-available.txt", "jsonld": "https://wpnews.pro/news/ai-based-sms-opt-out-detection-is-now-available.jsonld"}}