AI assistant named for long-dead pharmacy founder mutters incomprehensibly and "demands that you talk to him"

A Vermont pharmacy chain's AI assistant named "Burt" after founder Burt Kinney has caused delays, incorrect information, and privacy concerns, including excessive calls, wrong dosages, and inappropriate refills, according to VTDigger. The AI, implemented for efficiency, has instead led to alarming problems at Kinney Drugs.

A Vermont pharmacy chain's new AI assistant https://www.mymalonetelegram.com/news/publicservicenews/new-kinney-drugs-virtual-assistant-can-help-answer-vaccine-questions/article 026025e4-e496-5a69-9619-91e4296e1be0.html led not to the efficiency improvements promised but to " delays, incorrect information and privacy concerns. https://vtdigger.org/2026/07/29/a-pharmacy-chain-in-vermont-implemented-ai-for-efficiency-its-led-to-delays-incorrect-information-and-privacy-concerns/ " The AI, named "Burt" after the chain's long-dead founder https://en.wikipedia.org/wiki/Kinney Drugs , is said to call excessively, get dosages wrong and suggest inappropriate refills, among other alarming problems. — Read the rest https://boingboing.net/2026/07/30/ai-assistant-named-for-long-dead-pharmacy-founder-mutters-incomprehensibly-and-demands-that-you-talk-to-him.html The post AI assistant named for long-dead pharmacy founder mutters incomprehensibly and "demands that you talk to him" https://boingboing.net/2026/07/30/ai-assistant-named-for-long-dead-pharmacy-founder-mutters-incomprehensibly-and-demands-that-you-talk-to-him.html appeared first on Boing Boing https://boingboing.net .