{"slug": "ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year", "title": "AI anti-nuisance call technology could save police £8.5 million a year", "summary": "The Home Office estimates that AI software deployed on the police 101 non-emergency line could save forces up to £8.5 million a year by filtering out misdirected and nuisance calls. Around 20 per cent of the 20 million annual calls are intended for non-policing agencies, and the new system will automatically redirect non-police queries before callers enter a queue, with safeguards to prevent genuine police calls from being diverted.", "body_md": "# AI anti-nuisance call technology could save police £8.5 million a year\n\n- Artificial intelligence software is being deployed to filter out misdirected and nuisance calls on the police 101 non-emergency line.\n- Around 20 per cent of the 20 million calls received annually are intended for non-policing agencies such as local councils.\n- The new AI system will identify the reason for a call and automatically redirect non-police queries before the caller enters a queue.\n- The Home Office estimates the technology will save the police up to £8.5 million each year, allowing funds to be reinvested into tackling street crime.\n- Officials confirmed there would be robust safeguards are in place to prevent callers requiring genuine police help from being diverted.", "url": "https://wpnews.pro/news/ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year", "canonical_source": "https://www.independent.co.uk/bulletin/news/police-101-ai-nuisance-calls-b3034914.html", "published_at": "2026-08-18 13:05:16+00:00", "updated_at": "2026-08-18 13:14:20.979732+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-policy"], "entities": ["Home Office"], "alternates": {"html": "https://wpnews.pro/news/ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year", "markdown": "https://wpnews.pro/news/ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year.md", "text": "https://wpnews.pro/news/ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year.txt", "jsonld": "https://wpnews.pro/news/ai-anti-nuisance-call-technology-could-save-police-ps8-5-million-a-year.jsonld"}}