After 12 years of being a customer, Uber is dumping PagerDuty

Uber is ending its 12-year relationship with PagerDuty, moving away from the incident management platform as competitors leverage AI and Slack integration. The decision reflects a broader industry trend of tech companies abandoning PagerDuty for more modern alternatives.

Just heard that after 12+ years of being a customer, Uber is finally dumping PagerDuty. PagerDuty used to be the leading paging + incident management tool, went public, then fell asleep at the wheel when Slack came around, then AI. Now everyone tech company I know is moving off.